– Unsealed goods after delivery (CD, DVD, Sd cards, USB sheets.Software.) Ask a Question – Purchases in FTP Download (Direct Download). – Personalized or custom-made products items with an associated VIN number (chassis number). In particular, the following are excluded: There is no right of withdrawal for a series of products and services listed by law. When the information is communicated during this period of one year, the withdrawal period of 14 days begins to run from the day of receipt of this information (of the Consumer Code). In the absence of information on this right of withdrawal, the term is extended by 12 months. If the deadline expires on a Saturday, Sunday or a holiday or non-business day, it is extended until the next business day (article L221-19 of the Consumer Code). The 14-day period begins the day after the day of receipt of the goods (or the last good received in case of staggered delivery) or the signing of the service contract. It is up to the consumer to keep the proof of sending his withdrawal decision (article L221-22 of the Consumer Code). He only has to return a form made available to him by the merchant or, failing that, send him an email, a fax or a letter expressing his desire to withdraw. The consumer who buys online has 14 calendar days to reconsider his purchase without having to justify himself (article L221-18 of the Consumer Code). There are products whose non-returnable status, such as purchases of products sent via FTP (Direct download). The cost of returning the goods in case of error in the order is your responsibility, not ours. ![]() You will then be informed with instructions on how to do it. You can request a product change within 14 days, by contacting us through our website. ![]() We guarantee your satisfaction at all times. In the case of sales via FTP, it will inform the user about the procedure to follow for said download. For full delivery and returns details, please see our terms and conditions. *Delivery times may vary depending on customs and local delivery companies. If it cannot be delivered, the recipient will be informed by SMS that he has 15 days to pick up the shipment at a post office notice. The reception is guaranteed by the signature of the recipient or an authorized person. You can track the status of your shipment from this link, emails. The shipment is made through Correos España, sent by registered mail. ![]() Delivery: European shipments from 3 to 15 business days depending on the country of destination, usual delivery in 3/7 business days.
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